Shipping Policy

Yuen Ying Limited ships womens shoes to all countries listed at checkout. Shipping options and costs are displayed at checkout. A tracking number is provided when the order is dispatched. Shipping times are determined by the carrier and the destination. Yuen Ying Limited does not guarantee specific delivery dates. Customers must ensure that the shipping address provided at checkout is accurate. Yuen Ying Limited is not responsible for delays caused by carriers or customs authorities. Any customs fees or import duties are the responsibility of the customer.

Returns Policy

The customer has exactly 14 days from the date of receipt to request a return for any reason. This is a no-reason refund policy. The 14-day period begins on the delivery date as recorded by the carrier. The customer must contact Yuen Ying Limited to initiate the return. The item must be unused and in its original packaging. The customer completely bears all return shipping costs. Yuen Ying Limited does not provide prepaid return labels. The refund arrival time is at least 14 days from the date Yuen Ying Limited receives the returned item. The refund is for the item price only. Original shipping costs are non-refundable. PayPal refunds require a minimum of 14 days to process. In some regions, local laws require up to 30 days for PayPal refunds. Yuen Ying Limited complies with all applicable local laws.

Return Process

Step 1: The customer must contact Yuen Ying Limited at [email protected] within 14 days of receipt to request a return authorization. The customer must provide the order number and a reason for the return.

Step 2: Yuen Ying Limited provides return instructions and the return address. The customer must not ship any item without a return authorization.

Step 3: The customer packages the womens shoes securely in the original packaging. The customer includes all original materials. Original materials include shoeboxes and tags. The customer must not place tape or labels directly on the shoebox.

Step 4: The customer ships the package to the provided return address. The customer pays all return shipping costs. The customer must use a trackable shipping method. Yuen Ying Limited is not responsible for lost or damaged return packages.

Step 5: Yuen Ying Limited inspects the returned item upon receipt. If the item meets the return conditions, Yuen Ying Limited processes the refund. If the item does not meet the return conditions, Yuen Ying Limited refuses the return and ships the item back to the customer at the customer’s expense.

Step 6: The refund is issued to the original payment method. The refund arrival time is at least 14 days from the date Yuen Ying Limited receives the returned item. PayPal refunds require a minimum of 14 days. In some regions, local laws require up to 30 days for PayPal refunds.

The recipient must be Yuen Ying Limited, the contact phone is +852 5233 3352, and the specific return address is Block B, On Tai Industrial Building, 1066 Tung Chau West Street, Lai Chi Kok.

Damaged or Defective Items

Any claim for damaged or defective items must be submitted to Yuen Ying Limited within exactly 7 days of receipt. Claims submitted after this period are not accepted. The customer must provide photographs of the damage or defect. Yuen Ying Limited will evaluate the claim and provide instructions. If the claim is approved, Yuen Ying Limited processes a refund for the item price. The customer bears all return shipping costs. The customer must still follow the return process steps. The 7-day claim period begins on the delivery date as recorded by the carrier.

Non-Returnable Items

Items that are used, damaged by the customer, or missing original packaging are not eligible for return. Items must be in the same condition as received. Yuen Ying Limited does not accept returns for items that have been worn, altered, or washed. Any item that fails inspection upon return is not eligible for a refund. Yuen Ying Limited returns the item to the customer at the customer’s expense. The customer bears all shipping costs for returning non-returnable items.

Customer Responsibilities

The customer must provide accurate shipping information at checkout. The customer must monitor the tracking number provided. The customer must inspect the womens shoes upon delivery. The customer must report any issues within the 14-day return period or the 7-day damaged goods period. The customer must follow all return instructions provided by Yuen Ying Limited. The customer must pay all return shipping costs. The customer must ensure that returned items are packaged securely. Yuen Ying Limited is not responsible for items lost or damaged during return shipping.

Policy Acceptance

By placing an order with Yuen Ying Limited, the customer agrees to the terms in this Shipping & Returns document. The customer acknowledges that they have read and understood all conditions. The customer agrees that the 14-day no-reason refund policy requires unused items in original packaging. The customer agrees that they bear all return shipping costs. The customer agrees that refunds take at least 14 days. The customer agrees that PayPal refunds may take up to 30 days in some regions. The customer agrees that damaged or defective claims must be submitted within exactly 7 days of receipt.

Contact Information

For all questions regarding shipping and returns, the customer must contact Yuen Ying Limited at [email protected] or +852 5233 3352. The company address is Block B, On Tai Industrial Building, 1066 Tung Chau West Street, Lai Chi Kok. The recipient for returns must be Yuen Ying Limited. The customer must use the exact return address provided by Yuen Ying Limited.